Complimentary warranty of 12 months as standard, with optional extended 24 months of coverage.
We keep things simple, fair, and easy to understand. We’ve put together a summary of what’s included in our warranty service.
Manufacturing issues
All our warranty repairs are done at our repair center in Eastbourne, East Sussex. That means we’ll need to get your laptop sent to us in the event there’s a problem.
Quick repair times
We aim to complete all repairs within 14 days of receiving your device. Often repairs are completed much faster however some can take longer if we need to order parts. We’ll keep you updated.
What we cover under warranty
What we don’t cover under warranty
Other important things to know
– Make use of our support team; we will always try to resolve any issues before having to collect an item to avoid any unnecessary downtime or costs. Contact Us.
– If we diagnose a fault not covered under our warranty, we’ll provide you with a price to repair the item. You can choose to accept or decline; we’ll return your laptop to you.
– We try to resolve any reported problems with a repair in the first instance. If we’re unable to repair your laptop, we’ll replace it.
– Chargers are covered for 30 days from the date you receive your laptop.
– If battery life is important, consider a newer model from our like new range. Older, more well-used laptops will likely have more degraded batteries.
– We don’t cover work completed by any other third parties.
Our warranty does not affect your consumer rights. You can read our full Terms and Conditions here.